Adapted from The Leadership Secrets of Santa Clause           

1. Build a Wonderful Workshop
   • Make the mission the main thing
   • Focus on your people as well as your purpose
   • Let values be your guide


2. Choose Your Reindeer Wisely
   • Hire tough so you can manage easy
   • Promote the right ones ... for the right reasons
   • Go for the diversity advantage


3. Make a List and Check It Twice
   • Plan Your Work
   • Work Your Plan
   • Make the most of what you have


4. Listen to the Elves
   • Open your ears to participation
   • Pay attention to how you're perceived
   • Walk a while in THEIR shoes


5. Get Beyond the Red Wagons
   • Help everyone accept the reality of change
   • Remember: The customer is really in charge
   • Teach "The Business" of the business


6. Share the Milk and Cookies
   • Help them see the differences they make
   • Do right by those who do right
   • Expand the reinforcement possibilities


7. Find Out Who's Naughty and Nice
   • Confront performance problems ... early
   • Coach "the majority in the middle"
   • Don't forget "the super starts"


8. Be Good for Goodness Sake
   • Set the example
   • Establish guidelines and accountability
   • Remember that everything counts

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